Privacy Policy

Last Updated: September 1, 2023

Contents

Introduction

Zucchannes Travel Agency ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This policy applies to personal information we collect when you use our website, when you contact us, or when you use our services. It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data

This includes first name, last name, username or similar identifier, title, date of birth, and gender.

Contact Data

This includes billing address, delivery address, email address, and telephone numbers.

Financial Data

This includes bank account and payment card details (though we do not store complete payment card information on our servers).

Transaction Data

This includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data

This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data

This includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data

This includes information about how you use our website, products, and services.

Marketing and Communications Data

This includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Special Categories of Personal Data

In some cases, such as when arranging travel insurance or addressing specific dietary requirements for tours, we may collect information about your health. We will only collect this information with your explicit consent and for the specific purpose of providing our services to you.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (for example, when you book a tour with us).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have given consent.

Specifically, we use your data for purposes such as:

  • Processing and fulfilling your tour bookings
  • Managing your account and relationship with us
  • Sending you information about similar products or services we offer
  • Sending you marketing communications if you have opted in to receive them
  • Improving our website, products/services, marketing, and customer relationships
  • Recommending products or services that may interest you
  • Administering and protecting our business and website

Sharing Your Information

We may share your personal data with the parties set out below for the purposes outlined in the previous section:

  • Service providers who provide IT and system administration services.
  • Travel service providers such as hotels, tour operators, transportation companies, and attraction providers, as necessary to fulfill your booking.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new privacy policy on this page and, where feasible, by sending you a notification. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • By email: [email protected]
  • By post: Data Protection Officer, Zucchannes Travel Agency, 123 Westminster Bridge Road, London, SE1 7HR, United Kingdom
  • By phone: +44 (0) 20 7123 4567

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.